bs338's Privacy Policy

bs338 ("we", "us", or "platform") operates a trusted online betting and casino service for users in Bangladesh. This privacy policy explains how we collect your personal information, why we collect it, how we keep it secure, and what rights you have. Please read this policy carefully before using our website.

By registering an account or using the services at bs338, you are considered to have accepted all the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our services and contact our support team.

1 Types of Information We Collect

bs338 collects only the information necessary to provide our services. We collect two types of information:

1.1 Information You Provide Directly

When you create an account or use the services at bs338, you voluntarily provide the following information:

• Full name and date of birth (for age verification — minimum 21 years)
• Email address and mobile number
• Account login credentials (username and encrypted password)
• Financial transaction details (bKash, Nagad, Rocket, or bank account number)
• Identity document details (national ID card or passport — for verification when required)
• Any information provided via support tickets or live chat

1.2 Information Collected Automatically

While you use bs338, our system automatically collects certain technical information:

• IP address and device identification details
• Browser type and operating system
• Browsing patterns and duration on the platform
• Data obtained from cookies and similar tracking technologies
• Transaction history and gaming activity logs

2 Purpose of Using Your Information

bs338 uses your personal information for specific and legitimate purposes. We never use your information unnecessarily. The main purposes for which information is used are:

• Account management: To create, verify, and keep your account secure
• Service delivery: To keep cricket betting, casino games, slots, and other services running
• Financial transactions: To process deposits, withdrawals, and bonuses
• Age and identity verification: To ensure the minimum age requirement of 21 years is met
• Fraud prevention: To detect and prevent unusual activity
• Support: To resolve your issues via live chat and email
• Legal compliance: To comply with applicable laws and regulations
• Service improvement: To make the user experience better

We do not sell your information to third parties for marketing purposes without your consent. bs338 believes your personal information is a valuable asset and it is our responsibility to protect it with that respect.

3 Data Storage and Security

bs338 uses industry-standard security technologies to protect your information. Our technical security measures include:

3.1 Technical Safeguards

• SSL/TLS Encryption: All data exchanged between the website and servers is secured with 256-bit SSL encryption
• Password Hashing: Your password is never stored in plain form — only an encrypted hash is kept
• Firewall and Anti-Malware: Multiple layers of security protection are active on our servers
• Regular Security Audits: Our systems are reviewed regularly by a team of specialists
• Access Controls: Only authorised staff can view your information, and only for specific purposes

3.2 Data Retention Period

bs338 retains your information for as long as necessary. Your data will be stored while your account is active. Even after an account is closed, some information may be retained for a set period for legal obligations, dispute resolution, or fraud prevention purposes.

4 Sharing Information with Third Parties

bs338 does not sell your personal information to third parties. However, in certain specific situations required to operate the service, limited information may be shared:

4.1 Service Partners

Our payment processing partners (bKash, Nagad, Rocket, and banking institutions) receive the information necessary to complete transactions. These partners are bound to follow their own privacy policies and may use information only for specified purposes.

4.2 Legal Requirements

In the case of a court order, investigation, or legal obligation, bs338 may provide the necessary information to the relevant authorities. In such cases, we provide only the information that is legally required.

4.3 Business Transfers

In the event of a change in company ownership or a merger, user information may be transferred. However, the terms of this policy will remain in effect and you will be notified in a timely manner.

5 Cookies and Tracking Technologies

The bs338 website uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored in your browser.

5.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security
• Functional Cookies: Remember your preferences and language settings
• Analytics Cookies: Help us understand which pages are used most

You can manage cookies from your browser settings. However, disabling essential cookies may cause some parts of the service to not work properly.

6 Your Rights

As a user of bs338, you have certain important rights over your own information:

• Right to Access: You can request to know what information we hold about you
• Right to Correction: You can apply to have incorrect or incomplete information corrected
• Right to Deletion: In certain circumstances, you can request that your information be deleted
• Right to Restrict Processing: In some cases, you can ask us to limit the processing of your information
• Right to Complain: If you have concerns about data protection, you can let our support team know

To exercise these rights, please contact the bs338 support team. We will respond to your request within a reasonable time. However, some information may be required to be retained for legal reasons.

7 Protection of Children and Minors

bs338 services are intended for users aged 21 and above only. We do not knowingly collect or store information from any minor. If we find evidence that a minor is using our services, that account will be closed immediately and the relevant information will be deleted.

If a parent or guardian believes their child is using our platform, please contact us immediately at [email protected].

8 International Transfer of Data

Our servers and infrastructure may be located in various countries. This means your information may be processed or stored outside Bangladesh. However, regardless of where the data is held, the protections in this privacy policy will always apply.

We ensure that the highest level of data security is maintained during international transfers and that all relevant parties are bound by the necessary agreements.

9 Responsible Gaming and Data Protection

bs338 places the highest importance on responsible gaming. We use data on your gaming activity to identify unusual or risky behaviour. This information is used solely for your protection — not for any other purpose.

To learn more about responsible gaming, please visit our Responsible Gaming page.

10 Policy Changes

bs338 reserves the right to update this privacy policy when needed. For significant changes, we will notify you by email or through a notice on the platform. Continued use of the service after any changes will be considered acceptance of the updated policy.

The latest version of this policy will always be available on this page. If you would like a copy of an older version, please let our support team know.

11 Applicable Law

This privacy policy is governed by the applicable data protection laws and regulations of Bangladesh. For any dispute or complaint, please first try to resolve the matter directly with our support team.